Refund policy

Return Policy

At Iron Camp, we stand behind the durability of our gear, and we want you to be completely satisfied with your purchase. If an item does not meet your expectations, we offer a comprehensive return window. Please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted.

2. Return Eligibility and Conditions

To qualify for a valid return and subsequent refund, your items must strictly adhere to the following criteria:

• The gear or equipment must be completely unused, unwashed, and in its original, brand-new condition. We recommend testing tents, sleeping bags, or backpacks indoors on a clean surface before taking them into the field.
• All original product tags, safety labels, manuals, stakes, repair kits, and accessories must remain fully intact and included.
• The item must be returned in its original, undamaged retail packaging.
• Items showing signs of outdoor use, dirt, mud, smoke odors, pet hair, or physical wear will be rejected during our quality inspection.

3. Return Shipping Costs

The customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Due to the weight of outdoor equipment, we recommend using a trackable shipping service and purchasing shipping insurance, as Iron Camp cannot guarantee receipt of returned items without tracking.

4. How to Initiate a Return

1. Contact our customer support team at support@ironcamp.store within 30 days of delivery. Please include your order number and the specific items you wish to return.
2. Our support team will review your request and provide you with an authorized return warehouse address and detailed return instructions.
3. Do not mail your items back to the address printed on the original shipping label or our corporate office address. Returns sent to unauthorized addresses cannot be processed.

Return Policy

At Iron Camp, we stand behind the durability of our gear, and we want you to be completely satisfied with your purchase. If an item does not meet your expectations, we offer a comprehensive return window. Please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted.

2. Return Eligibility and Conditions

To qualify for a valid return and subsequent refund, your items must strictly adhere to the following criteria:

• The gear or equipment must be completely unused, unwashed, and in its original, brand-new condition. We recommend testing tents, sleeping bags, or backpacks indoors on a clean surface before taking them into the field.
• All original product tags, safety labels, manuals, stakes, repair kits, and accessories must remain fully intact and included.
• The item must be returned in its original, undamaged retail packaging.
• Items showing signs of outdoor use, dirt, mud, smoke odors, pet hair, or physical wear will be rejected during our quality inspection.

3. Return Shipping Costs

The customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Due to the weight of outdoor equipment, we recommend using a trackable shipping service and purchasing shipping insurance, as Iron Camp cannot guarantee receipt of returned items without tracking.

4. How to Initiate a Return

1. Contact our customer support team at support@ironcamp.store within 30 days of delivery. Please include your order number and the specific items you wish to return.
2. Our support team will review your request and provide you with an authorized return warehouse address and detailed return instructions.
3. Do not mail your items back to the address printed on the original shipping label or our corporate office address. Returns sent to unauthorized addresses cannot be processed.